21 Help Center Examples to Inspire Your Own Design

Once the structure is built, create and compile all the relevant resources you want to integrate with your Self Help resource center. Whatfix makes creating, integrating, and organizing all kinds of assets easy for optimal user experience. Helpscout’s help center is created with the customer experience in mind. The design is visually appealing and functionally sound, and all the articles are organized by product. Help Scout’s help center is also mindful of text formatting and visual enrichment.

Another useful feature that Dezide provides is its system for distributing incoming service requests. It uses learning technology to assess the customer’s case then selects the most optimal employee to fulfill the request. This way customer roadblocks are always being solved by employees who are best suited to resolve them. Users can customize ticket layouts, contact form fields, and even in-app interfaces. Additionally, Apptivo safeguards against any potential internal confusion by allowing users to restrict viewing access to their custom preferences. That way team members can customize their workflow to their liking without influencing their coworkers.

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Inspired by these help center examples and ready to start with your own? Book a Userpilot demo and see how you can offer personalized help through a help center. Now that you know all the best practices for building good help centers, just one last bit of advice. A truly comprehensive help center example, with clearly labeled categories, leaving no room for confusion. Certain elements, like video tutorials or signing up for a demo, open external sites/pages instead of in-app. A help center doesn’t have a set pattern or format and could offer a combination of FAQs, help articles, or tutorial videos.

Things you need to know before creating the FAQ page

A good example of an effective online community is the Upwork online community. FAQ pages are intended to help customers in using your product in the best way. This should be a section of your support page where customers can search for information about the product and solve problems they might encounter throughout the customer journey. FAQ pages should be a space that is easy to reach and intuitive to navigate. They can be particularly helpful for visitors who have specific questions on their minds. JBL’s support page answers frequently asked questions about how their headphones work with different devices such as Apple iPhones and Android smartphones.

The first allows them to get support from a representative right away, the second to connect with the sales department. The page ends with a carefully selected list of promoted articles for the customers to look through. At the bottom of the page, there is a list of external links and widgets that allow users to explore the rest of the website for further pieces of information.

Asana’s Help Center page starts with a search bar, that also includes suggestions for users. Scrolling down, the video tutorial and webinar section are introduced for users that are new to the service. Well-designed help center pages are user-friendly, organized, and regularly updated to ensure that users have access to accurate and relevant information. These customization features enable you to create a resource center that looks like an integral part of your own website or app and also resonates with your audience on a more personal level. Userpilot offers extensive customization options for your resource center, allowing it to seamlessly integrate with your brand’s aesthetic.

• These tools are powerful too, ranging from ticket management to chatbots to knowledge bases, which can all significantly impact customer experience.
• Whatfix in-app guidance provides users with support in the exact moment of need.
• For quicker access and an easier navigation UX, it could benefit from incorporating a search bar in-app.
• Loom’s help center is well organized and has quick access links to everything the user might need.
• To do that, you need to start by collecting data about your customers to characterize them and identify their needs.
• JBL’s support page answers frequently asked questions about how their headphones work with different devices such as Apple iPhones and Android smartphones.

Enable users with Whatfix’s AI-powered search

Integrating a live chat feature onto your webpage can be a game-changer for enhancing customer support and satisfaction. Add contact forms on your support page and allow customers to find solutions quicker by texting your support agent. Bowers and Wilkins have a lovely support page that is easy to read, navigate, and well-organized for users to find what they’re looking for. The information is concise yet contains all the necessary details potential customers need to decide about their purchase.

The page also includes detailed instructions on adjusting volume levels on your device depending upon whether or not you’re using wired or wireless earbuds. This Support page incorporates the search bar at the very beginning, leading up to a featured article. As users scroll down the page, they can view a wide range of articles that are organized by topic. Bonsai’s page for Help Center opens up with a search bar widget that is a little different.

Zoho Desk presents you, Zia, an AI-powered support assistant that helps customers by having natural conversations and pulling up relevant help articles. Zia helps agents by analyzing customer sentiments and providing drafted responses. It’s suitable for businesses that expect growth, and its customization options make it a favorite for large enterprises. Its robust analytics suite allows customer support managers to track critical support KPIs in real time. Gorgias is loved by eCommerce brands for its ability to boost revenue through customer support. Its automation capabilities allow support teams to recommend products, offer discounts, and upsell during customer interactions.

That type of hands-on approach to customer service is how businesses ensure customer Help Center Webapp success during every interaction. If you’re looking for a lightweight, user-friendly customer support app, HelpScout is for you. It offers a simple, email-based ticketing system with a clean, easy-to-navigate interface.

Time to resolution is a common customer support metric that measures the average time between a customer first encountering an issue and the issue being resolved. A help center improves this by empowering customers to find answers on their own. If they do need to reach out to support, support agents can help them faster by walking them through the process with more hands-on direction and specificity. Keep end-users in the loop by promptly adding announcements about upcoming features and updates to your resource center. Complement announcements with applicable in-app guidance to provide users with vital support as changes are rolled out. A SaaS help desk equips you with tools for predictive insights and improved customer satisfaction.